Frequently asked questions
How should I care for and store my silver jewelry?
To ensure your jewelry remains long-lasting and shiny, it's important to minimize exposure to water, chemicals, and humidity. Always remove your pieces before showering, swimming, or washing your hands. Avoid direct contact with chemicals such as perfumes, lotions, and hairsprays, as they may cause tarnishing. For oxidized silver pieces, cleaning methods should be avoided as the tarnished look is intentional. When not in use, store your jewelry in a cool, dry, and airtight environment. If tarnishing occurs, gently clean with a soft cloth to restore its original shine.
What is the shipping time?
Orders are produced within 5-7 business days after payment confirmation and then shipped. Shipping time varies depending on your location. Please refer to our shipping policy for more details.
How is the quality of our jewelry?
All of our products are crafted using the highest quality materials, made from 925 sterling silver. In the near future, we will also introduce gold designs to our collection. Our jewelry is nickel-free, safe for sensitive skin, and carefully designed for long-term use.
What is your cancellation and return policy?
You can cancel your order within the first 12 hours of placing it. Our return policy is valid for 14 days after you receive your order. To qualify for a return, items must be in their original, unused, and undamaged condition, with their original packaging and box. The return shipping fee is the responsibility of the customer. To avoid any misunderstandings, please carefully read the product description before making a purchase. Please note that we do not accept returns or exchanges on personalized products.
Important Notice
Customs fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility.
Let customers speak for us
I just wanted to thank you so much for your kindness and support. The shipping was delayed because of an issue with the shipping company, but you were very patient and kept following up with them for many days until the package finally arrived.
I really appreciate your effort and the time you spent helping me. It truly means a lot.
Also, I’m very happy with the product, it’s beautiful and well made, as i want! Thank you again for your excellent service, quality product and kindness.
Rahima
Heart Locket Necklace
One review would never be enough to congratulate the seller.
The necklace is of impeccable quality and detail, but the thing I appreciated the most was the costumer service. The necklace doesn't typically come with an engraving, but it was a necessity for me, so the seller did me a favour with that one, providing me with options and communicating each step. Also, there was some trouble with Etsy's delivery process, and the seller again came through by checking in each day and then sending me another necklace for free once the first one was basically labeled as "lost". Anything under five stars would simply not convey my gratitude. The necklace itself was worth all of it but I will forever be grateful for all the hardwork of the seller.
Marianna
Rose Necklace
The item was very nice and just as described! The customer service was excellent!
mrayj25
Sun Necklace
shipping wasn’t very long but don’t try to use the tracking number website it definitely logged my information to add to a data base
radioboy
Heart Locket Necklace
I had several questions and received quick responses every time! I absolutely love the locket and have my children’s pictures in it. Very good quality, easy to use the special cutting tool!
Zara
Heart Locket Necklace
Beautiful! This is exactly what we hoped for and will make lasting memories. Amazing customer service! Highly recommend!
Paul
Heart Locket Necklace
I am blown away by how beautiful this locket is! The customer service has been wonderful and they made sure I got my locket through customs and international shipping. I am so so happy with my new necklace that I plan on passing down to the future generations in my family.
Zoha
Heart Locket Necklace
Arrived well before expected. A beautiful piece of jewelry. It takes a few test practices to tap the picture cutout correctly so don’t be discouraged.
Daniel
Heart Locket Necklace
I made specific introductions on how I wanted the locket to come out and every single one was accommodated. It came way faster than I expected and the design is easily the best on Etsy. They were super friendly and helped any way they could. I highly recommend.
Eddie
Heart Locket Necklace
Absolutely beautiful pendant, I am in love! Perfect quality, a good weight, and the brands stamp on the back I even like. Absolutely wonderful :D
Rose
Rose Necklace